Many of us Tesla owners think that these cars are gifts straight from heaven. Unfortunately, we come across unwanted software issues from time to time. Nothing is perfect in this world. So what can you do when your Tesla is unable to update its own software?
First, verify that the update has been installed completely and successfully. After that, you can reboot the center touchscreen by holding in the scroll wheels. You can also reboot the Model S/X steering wheel computer by pressing and holding the voice command and next track buttons. If the issue is still not solved, you should reboot your Tesla.
As always with software issues, there is more to it than this simple answer. Check out the rest of this article to find out how exactly you can fix this issue once and for all.
- Why Tesla Updates Fail
- How To Fix Tesla Update Problems
- Frequently Asked Questions
Why Tesla Updates Fail
Before exploring how to fix the “Tesla not updating” issue, it’s important to determine why Tesla updates fail in the first place. According to the Motor Digest, Tesla updates fail due to the following main reasons:
- Interrupted internet connections
- System Glitches
Let’s discuss these common causes of update failure in more detail below:
Interrupted Internet Connection
Poor or unsteady internet connection is the most likely culprit for failed Tesla updates. Although the electric car maker has gone to great lengths to facilitate seamless updates thanks to its integrated LTE connectivity, you still need a reliable Wi-Fi connection for these updates.
Did You Know?
To overcome issues related to a poor internet connection, you need to ensure that your internet speed has a transfer rate of between 200MBs to 800MBs, to air on the side of caution.
While most electronic car enthusiasts view Tesla with a kind of messianic reverence, the truth is that the EV maker is notorious for system glitches. As explained by Fast Company and echoed by The Guardian, Tesla has a telling track record of software glitches.
These glitches sometimes, albeit rarely, can interfere with the Tesla update process.
However, barring any system glitches or poor internet connectivity, your Tesla should be able to download and install software updates in roughly 30 minutes.
Now that we have the causes clearly spelled out, let’s discuss some of the steps you can take to solve the not updating issue.
If you’d like to read a similar article that I wrote then check out: “Do I Need To Update My Tesla?” It is somewhat related to this article and might help you further.
How To Fix Tesla Update Problems
First, it’s essential to know that there are two phases to the update process, as summarized in the table below:
|Download phase||In this phase, you download the updates over the air. This process only requires a reliable internet connection, and you can continue driving.|
|Install Phase||In this phase, the downloaded updates are installed in your car. You cannot drive your vehicle as a safety measure during this time. |
The charging process will be paused if your car is charging until the updates are fully installed.
You can use the above table to know when it’s safe for you to drive or charge your Tesla while it’s updating.
If your updates fail or get stuck midway—as they sometimes do—an excellent place to start is to follow Tesla’s own guidelines to troubleshoot and resolve this problem. These steps are as discussed below.
Random Fun Fact
You can simply use your mobile phone as a hotspot if you don’t get a reliable Wi-Fi connection to update your Tesla’s software.
1. Verify That the Software Update Has Been Installed
The first place to start is to ensure the software update is complete. If the software update was successful, then you should see a ‘software update complete’ notification from the Tesla app. If you don’t see this notification, proceed to the next step.
2. Reboot the Touchscreen
Rebooting the touch screen enables you to reset the download. This, in turn, lets you start the update afresh. Once you reboot the touchscreen, you should see a prompt to restart the update.
Depending on the make and model of your car, you can do this in several ways, including the following:
Use the Scroll Wheels
This option requires you to hold the dual scroll wheel buttons for roughly 20 seconds until the Tesla T pops up on the touchscreen. Take a quick look at the video below for some guidelines on this option:
If this doesn’t work, move on to the next option below.
Use the Button on the Steering Wheel
This approach typically works on the Tesla Model X and Model S vehicles. It requires you to simply push the buttons conveniently located on the steering wheel.
Like the previous option, hold these buttons for about 20 seconds until the screen and the dash reboot.
Power Off Your Vehicle
If neither of the options above gets the work done, you may need to power off your vehicle first and then troubleshoot the problem. To do this, navigate to the Controls option on the vehicle dashboard and go to the E-Brake and Power Off option.
Select Power Off and confirm. Turn the vehicle back on by tapping on the brake pedal. Once this is complete, troubleshoot by following the following prompts:
- Disconnect your device from your Tesla via the vehicle’s Bluetooth settings.
- Clear your car from the list of Bluetooth devices paired.
- Re-pair your vehicle to the device and retry.
Try to install the Tesla software update via Mobile Data
This might seem so simple and it actually is. If you have a stable mobile internet connection in your area, you can try to install the Tesla update via your phone.
I know that it will use a big chunk of your data, but chances are good that it might actually work. And if it does, you’ll have the added benefit of knowing what the culprit is regarding this issue. So, just buy a big data package from your network provider and start updating.
If this has solved the updating problem, the issue most likely lies with your Wi-fi connection and your car. If there’d be an option to connect a good old ethernet cable to your Tesla, I would even recommend that as well.
Try your neighbor’s Wi-fi!
This solution is closely related to the previous one. It’s just as simple and with the same outcome. Just try a different Wi-fi network.
If you don’t know your neighbor’s Wi-fi password (joke), just go over there and ask if you could use his Wi-fi to do some troubleshooting on your car. I’m sure he’d understand. He can put the password in himself and you can set your Tesla to “forget” the network after the update.
Just be sure to switch the car wifi on and off before updating. That goes for all these solutions mentioned above.
If you’ve found a solution other than the ones mentioned in this article, please let me know. It will help a lot!
Frequently Asked Questions
How Do I Know if the Tesla Software Update Is Installing?
A progress bar will appear on your vehicle’s touchscreen to let you know the extent of your download. This way, you can know when the download stops mid-way.
What Should I Do if the Tesla Hard Reset Does Not Work?
If none of the above methods work, send a service ticket and ask the Tesla service team to help resolve the issue. You can send the ticket via the Service Section on your Tesla app.
If you found this article helpful, feel free to give us a thumbs up by sharing it on your social media platform of choice. You can also check out these 15 great gift ideas for yourself or a Tesla fanboy.
Contact Us if you have any questions or queries.